Privacy Notice on Protection of Personal Data



This information has been prepared in accordance with Article 10 of the Personal Data Protection Law No. 6698 (“DPL”) and the Communiqué on the Procedures and Principles to be Followed in the Fulfilment of the Obligation to Inform.

As İGA Havalimanı İşletmesi Anonim Şirketi and TAYA Yolcu Hizmetleri Anonim Şirketi (“Data Controller”), we attach great importance to the security and protection of your personal data. With this awareness, we take special care to process and store all personal data collected in accordance with the DPL and its secondary regulations.

As the Data Controller, we are fully aware of our responsibility for personal data processed by us or on our behalf in accordance with the DPL. We process your personal data in the manner described below and within the limits permitted by law

1. Data Controller

In accordance with the DPL, your personal data may be processed by İGA Havalimanı İşletmesi Anonim Şirketi and TAYA Yolcu Hizmetleri Anonim Şirketi as the “Data Controller”, within the scope of the information provided below.

2. Collection, Processing and Purposes of Processing Personal Data

Your personal data will be collected and processed as specified in the table below.

Data Processing Activity Data Subject Category of Data Purpose of Processing Collection Method Legal Basis
  • Carrying out the membership processes of customers who wish to register on the www.igapass.com website and the Istanbul Airport mobile application
  • Service Recipient
  • Identity (Name and surname, Gender, Passport number, Turkish ID number, Marital status, Number of children, Date of birth, Nationality)
  • Conducting Activities in Compliance with Legislation
  • Execution of Company / Product / Service Loyalty Processes
  • Execution and Supervision of Business Activities
  • Execution of Goods / Service Sales Processes
  • Execution of Customer Relationship Management Processes
  • Directly from the data subject, electronically
  • KVKK art. 5/2 - c) Processing of personal data of the parties of a contract is necessary, provided that it is directly related to the establishment or performance of the contract.
  • KVKK art. 5/2 - f) Processing of data is necessary for the legitimate interests pursued by the data controller, provided that this processing shall not violate the fundamental rights and freedoms of the data subject.
  • Carrying out the membership processes of customers who wish to register on the www.igapass.com website and the Istanbul Airport mobile application
  • Service Recipient
  • Contact (Phone number, Home address, E-mail address)
  • Conducting Activities in Compliance with Legislation
  • Execution of Company / Product / Service Loyalty Processes
  • Execution of Communication Activities
  • Execution and Supervision of Business Activities
  • Execution of Goods / Service Sales Processes
  • Execution of Customer Relationship Management Processes
  • Directly from the data subject, electronically
  • KVKK art. 5/2 - c) Processing of personal data of the parties of a contract is necessary, provided that it is directly related to the establishment or performance of the contract.
  • Carrying out the membership processes of customers who wish to register on the www.igapass.com website and the Istanbul Airport mobile application
  • Service Recipient
  • Visual and Audio Record (Photograph)
  • Conducting Activities in Compliance with Legislation
  • Execution of Company / Product / Service Loyalty Processes
  • Execution and Supervision of Business Activities
  • Execution of Goods / Service Sales Processes
  • Execution of Customer Relationship Management Processes
  • Directly from the data subject, electronically
  • KVKK art. 5/2 - f) Processing of data is necessary for the legitimate interests pursued by the data controller, provided that this processing shall not violate the fundamental rights and freedoms of the data subject.
  • Carrying out the membership processes of customers who wish to register on the www.igapass.com website and the Istanbul Airport mobile application
  • Service Recipient
  • Professional Experience (Education Information, Occupational Information)
  • Conducting Activities in Compliance with Legislation
  • Execution of Company / Product / Service Loyalty Processes
  • Execution and Supervision of Business Activities
  • Execution of Goods / Service Sales Processes
  • Execution of Customer Relationship Management Processes
  • Directly from the data subject, electronically
  • KVKK art. 5/2 - f) Processing of data is necessary for the legitimate interests pursued by the data controller, provided that this processing shall not violate the fundamental rights and freedoms of the data subject.
  • Carrying out the purchase transactions of the IGA Lounge, Popup Lounge, Buggy, Sleepod, Fast Track, Baggage Sale, Left-Luggage Service, Shower Service, Business Pod, Business Room services and the Daily IGA Pass Membership Packages through the www.igapass.com website, the Istanbul Airport mobile application, the Call Center, or the Field Sales activity
  • Service Recipient
  • Identity (Name and surname, Turkish ID Number or Passport Number, Gender, Nationality)
  • Conducting Activities in Compliance with Legislation
  • Execution of Company / Product / Service Loyalty Processes
  • Execution and Supervision of Business Activities
  • Execution of Goods / Service Sales Processes
  • Execution of Customer Relationship Management Processes
  • From the data subject or third parties, electronically
  • KVKK art. 5/2 - c) Processing of personal data of the parties of a contract is necessary, provided that it is directly related to the establishment or performance of the contract.
  • KVKK art. 5/2 - f) Processing of data is necessary for the legitimate interests pursued by the data controller, provided that this processing shall not violate the fundamental rights and freedoms of the data subject.
  • Carrying out the purchase transactions of the IGA Lounge, Popup Lounge, Buggy, Sleepod, Fast Track, Baggage Sale, Left-Luggage Service, Shower Service, Business Pod, Business Room services and the Daily IGA Pass Membership Packages through the www.igapass.com website, the Istanbul Airport mobile application, the Call Center, or the Field Sales activity
  • Service Recipient
  • Contact (Phone number, E-mail address)
  • Conducting Activities in Compliance with Legislation
  • Execution of Company / Product / Service Loyalty Processes
  • Execution of Communication Activities
  • Execution and Supervision of Business Activities
  • Execution of Goods / Service Sales Processes
  • Execution of Customer Relationship Management Processes
  • From the data subject or third parties, electronically
  • KVKK art. 5/2 - c) Processing of personal data of the parties of a contract is necessary, provided that it is directly related to the establishment or performance of the contract.
  • Carrying out the purchase transactions of the IGA Lounge, Popup Lounge, Buggy, Sleepod, Fast Track, Baggage Sale, Left-Luggage Service, Shower Service, Business Pod, Business Room services and the Daily IGA Pass Membership Packages through the www.igapass.com website, the Istanbul Airport mobile application, the Call Center, or the Field Sales activity
  • Service Recipient
  • Customer Transaction (Payment Method)
  • Conducting Activities in Compliance with Legislation
  • Execution of Company / Product / Service Loyalty Processes
  • Execution and Supervision of Business Activities
  • Execution of Goods / Service Sales Processes
  • Execution of Customer Relationship Management Processes
  • From the data subject or third parties, electronically
  • KVKK art. 5/2 - c) Processing of personal data of the parties of a contract is necessary, provided that it is directly related to the establishment or performance of the contract.
  • Carrying out the purchase transactions of the Daily IGA Pass Kids Packages through the www.igapass.com website, the Istanbul Airport mobile application, the Call Center, or the Field Sales activity
  • Service Recipient
  • Identity (Name and surname, Turkish ID Number or Passport Number, Gender, Nationality)
  • Conducting Activities in Compliance with Legislation
  • Execution of Company / Product / Service Loyalty Processes
  • Execution and Supervision of Business Activities
  • Execution of Goods / Service Sales Processes
  • Execution of Customer Relationship Management Processes
  • From the data subject or third parties, electronically
  • KVKK art. 5/2 - c) Processing of personal data of the parties of a contract is necessary, provided that it is directly related to the establishment or performance of the contract.
  • KVKK art. 5/2 - f) Processing of data is necessary for the legitimate interests pursued by the data controller, provided that this processing shall not violate the fundamental rights and freedoms of the data subject.
  • Carrying out the purchase transactions of the Daily IGA Pass Kids Packages through the www.igapass.com website, the Istanbul Airport mobile application, the Call Center, or the Field Sales activity
  • Service Recipient
  • Contact (Phone number, E-mail address)
  • Conducting Activities in Compliance with Legislation
  • Execution of Company / Product / Service Loyalty Processes
  • Execution of Communication Activities
  • Execution and Supervision of Business Activities
  • Execution of Goods / Service Sales Processes
  • Execution of Customer Relationship Management Processes
  • From the data subject or third parties, electronically
  • KVKK art. 5/2 - c) Processing of personal data of the parties of a contract is necessary, provided that it is directly related to the establishment or performance of the contract.
  • Carrying out the purchase transactions of the Daily IGA Pass Kids Packages through the www.igapass.com website, the Istanbul Airport mobile application, the Call Center, or the Field Sales activity
  • Service Recipient
  • Customer Transaction (Payment Method)
  • Conducting Activities in Compliance with Legislation
  • Execution of Company / Product / Service Loyalty Processes
  • Execution and Supervision of Business Activities
  • Execution of Goods / Service Sales Processes
  • Execution of Customer Relationship Management Processes
  • From the data subject or third parties, electronically
  • KVKK art. 5/2 - c) Processing of personal data of the parties of a contract is necessary, provided that it is directly related to the establishment or performance of the contract.
  • Carrying out the purchase transactions of the Daily IGA Pass Kids Packages through the www.igapass.com website, the Istanbul Airport mobile application, the Call Center, or the Field Sales activity
  • Service Recipient (Child)
  • Identity (Name and surname, Date of birth)
  • Conducting Activities in Compliance with Legislation
  • Execution of Company / Product / Service Loyalty Processes
  • Execution and Supervision of Business Activities
  • Execution of Goods / Service Sales Processes
  • Execution of Customer Relationship Management Processes
  • From third parties, electronically
  • KVKK art. 5/2 - f) Processing of data is necessary for the legitimate interests pursued by the data controller, provided that this processing shall not violate the fundamental rights and freedoms of the data subject.
  • Carrying out the purchase transactions of the Meet & Greet service through the www.igapass.com website, the Istanbul Airport mobile application, the Call Center, or the Field Sales activity
  • Service Recipient
  • Identity (Name and surname, Turkish ID Number or Passport Number, Gender, Nationality)
  • Conducting Activities in Compliance with Legislation
  • Execution of Company / Product / Service Loyalty Processes
  • Execution and Supervision of Business Activities
  • Execution of Goods / Service Sales Processes
  • Execution of Customer Relationship Management Processes
  • From the data subject or third parties, electronically
  • KVKK art. 5/2 - c) Processing of personal data of the parties of a contract is necessary, provided that it is directly related to the establishment or performance of the contract.
  • KVKK art. 5/2 - f) Processing of data is necessary for the legitimate interests pursued by the data controller, provided that this processing shall not violate the fundamental rights and freedoms of the data subject.
  • Carrying out the purchase transactions of the Meet & Greet service through the www.igapass.com website, the Istanbul Airport mobile application, the Call Center, or the Field Sales activity
  • Service Recipient
  • Contact (Phone number, E-mail address)
  • Conducting Activities in Compliance with Legislation
  • Execution of Company / Product / Service Loyalty Processes
  • Execution of Communication Activities
  • Execution and Supervision of Business Activities
  • Execution of Goods / Service Sales Processes
  • Execution of Customer Relationship Management Processes
  • From the data subject or third parties, electronically
  • KVKK art. 5/2 - c) Processing of personal data of the parties of a contract is necessary, provided that it is directly related to the establishment or performance of the contract.
  • Carrying out the purchase transactions of the Meet & Greet service through the www.igapass.com website, the Istanbul Airport mobile application, the Call Center, or the Field Sales activity
  • Service Recipient
  • Other Information (Flight Information)
  • Conducting Activities in Compliance with Legislation
  • Execution of Company / Product / Service Loyalty Processes
  • Execution and Supervision of Business Activities
  • Execution of Goods / Service Sales Processes
  • Execution of Customer Relationship Management Processes
  • From the data subject or third parties, electronically
  • KVKK art. 5/2 - c) Processing of personal data of the parties of a contract is necessary, provided that it is directly related to the establishment or performance of the contract.
  • Carrying out the purchase transactions of the Meet & Greet service through the www.igapass.com website, the Istanbul Airport mobile application, the Call Center, or the Field Sales activity
  • Service Recipient
  • Customer Transaction (Payment Method)
  • Conducting Activities in Compliance with Legislation
  • Execution of Company / Product / Service Loyalty Processes
  • Execution and Supervision of Business Activities
  • Execution of Goods / Service Sales Processes
  • Execution of Customer Relationship Management Processes
  • From the data subject or third parties, electronically
  • KVKK art. 5/2 - c) Processing of personal data of the parties of a contract is necessary, provided that it is directly related to the establishment or performance of the contract.
  • Carrying out the purchase transactions of the Meet & Greet service through the www.igapass.com website, the Istanbul Airport mobile application, the Call Center, or the Field Sales activity
  • Service Recipient
  • Health Information (Disability Status)
  • Conducting Activities in Compliance with Legislation
  • Execution of Company / Product / Service Loyalty Processes
  • Execution and Supervision of Business Activities
  • Execution of Customer Relationship Management Processes
  • From the data subject or third parties, electronically
  • KVKK art. 6/3 - d) It is necessary for the establishment, exercise or protection of any right.
  • Carrying out the purchase transactions of the Meet & Greet service through the www.igapass.com website, the Istanbul Airport mobile application, the Call Center, or the Field Sales activity
  • Other – Contact
  • Identity (Name and Surname)
  • Conducting Activities in Compliance with Legislation
  • Execution of Company / Product / Service Loyalty Processes
  • Execution and Supervision of Business Activities
  • From third parties, electronically
  • KVKK art. 5/2 - f) Processing of data is necessary for the legitimate interests pursued by the data controller, provided that this processing shall not violate the fundamental rights and freedoms of the data subject.
  • Carrying out the purchase transactions of the Meet & Greet service through the www.igapass.com website, the Istanbul Airport mobile application, the Call Center, or the Field Sales activity
  • Other – Contact
  • Contact (Phone number)
  • Conducting Activities in Compliance with Legislation
  • Execution of Company / Product / Service Loyalty Processes
  • Execution of Communication Activities
  • Execution and Supervision of Business Activities
  • From third parties, electronically
  • KVKK art. 5/2 - f) Processing of data is necessary for the legitimate interests pursued by the data controller, provided that this processing shall not violate the fundamental rights and freedoms of the data subject.
  • Carrying out the purchase transactions of the Meet & Greet service through the www.igapass.com website, the Istanbul Airport mobile application, the Call Center, or the Field Sales activity
  • Other – Guest
  • Identity (Name and Surname)
  • Conducting Activities in Compliance with Legislation
  • Execution of Company / Product / Service Loyalty Processes
  • Execution and Supervision of Business Activities
  • From third parties, electronically
  • KVKK art. 5/2 - f) Processing of data is necessary for the legitimate interests pursued by the data controller, provided that this processing shall not violate the fundamental rights and freedoms of the data subject.
  • Carrying out the purchase transactions of the Annual IGA Pass Membership Packages through the www.igapass.com website, the Istanbul Airport mobile application, the Call Center, or the Field Sales activity
  • Service Recipient
  • Identity (Name and surname, Turkish ID Number or Passport Number, Gender, Nationality)
  • Conducting Activities in Compliance with Legislation
  • Execution of Company / Product / Service Loyalty Processes
  • Execution and Supervision of Business Activities
  • Execution of Goods / Service Sales Processes
  • Execution of Customer Relationship Management Processes
  • From the data subject or third parties, electronically
  • KVKK art. 5/2 - c) Processing of personal data of the parties of a contract is necessary, provided that it is directly related to the establishment or performance of the contract.
  • KVKK art. 5/2 - f) Processing of data is necessary for the legitimate interests pursued by the data controller, provided that this processing shall not violate the fundamental rights and freedoms of the data subject.
  • Carrying out the purchase transactions of the Annual IGA Pass Membership Packages through the www.igapass.com website, the Istanbul Airport mobile application, the Call Center, or the Field Sales activity
  • Service Recipient
  • Visual and Audio Record (Photograph)
  • Conducting Activities in Compliance with Legislation
  • Execution of Company / Product / Service Loyalty Processes
  • Execution and Supervision of Business Activities
  • Execution of Goods / Service Sales Processes
  • Execution of Customer Relationship Management Processes
  • From the data subject or third parties, electronically
  • KVKK art. 5/2 - c) Processing of personal data of the parties of a contract is necessary, provided that it is directly related to the establishment or performance of the contract.
  • Carrying out the purchase transactions of the Annual IGA Pass Membership Packages through the www.igapass.com website, the Istanbul Airport mobile application, the Call Center, or the Field Sales activity
  • Service Recipient
  • Contact (Phone number, E-mail address)
  • Conducting Activities in Compliance with Legislation
  • Execution of Company / Product / Service Loyalty Processes
  • Execution of Communication Activities
  • Execution and Supervision of Business Activities
  • Execution of Goods / Service Sales Processes
  • Execution of Customer Relationship Management Processes
  • From the data subject or third parties, electronically
  • KVKK art. 5/2 - c) Processing of personal data of the parties of a contract is necessary, provided that it is directly related to the establishment or performance of the contract.
  • Carrying out the purchase transactions of the Annual IGA Pass Membership Packages through the www.igapass.com website, the Istanbul Airport mobile application, the Call Center, or the Field Sales activity
  • Service Recipient
  • Customer Transaction (Payment Method)
  • Conducting Activities in Compliance with Legislation
  • Execution of Company / Product / Service Loyalty Processes
  • Execution and Supervision of Business Activities
  • Execution of Goods / Service Sales Processes
  • Execution of Customer Relationship Management Processes
  • From the data subject or third parties, electronically
  • KVKK art. 5/2 - c) Processing of personal data of the parties of a contract is necessary, provided that it is directly related to the establishment or performance of the contract.
  • Carrying out the purchase transactions of the Annual IGA Pass Membership Packages through the www.igapass.com website, the Istanbul Airport mobile application, the Call Center, or the Field Sales activity
  • Service Recipient
  • Other Information (License Plate Number)
  • Conducting Activities in Compliance with Legislation
  • Execution of Company / Product / Service Loyalty Processes
  • Execution and Supervision of Business Activities
  • Execution of Goods / Service Sales Processes
  • Execution of Customer Relationship Management Processes
  • From the data subject or third parties, electronically
  • KVKK art. 5/2 - c) Processing of personal data of the parties of a contract is necessary, provided that it is directly related to the establishment or performance of the contract.
  • Execution of marketing targeting activities, including the sending of commercial electronic messages
  • Service Recipient
  • Contact (Phone number, E-mail address)
  • Execution of Company / Product / Service Loyalty Processes
  • Execution of Communication Activities
  • Execution of Customer Relationship Management Processes
  • Execution of Customer Satisfaction Activities
  • Execution of Advertising / Campaign / Promotion Processes
  • Directly from the data subject, electronically
  • KVKK art. 5/1 - Explicit Consent
  • Sending location-based notifications through the mobile application using beacon technology
  • Service Recipient
  • Identity (Name and surname)
  • Execution of Company / Product / Service Loyalty Processes
  • Execution of Customer Relationship Management Processes
  • Execution of Customer Satisfaction Activities
  • Execution of Advertising / Campaign / Promotion Processes
  • Directly from the data subject, electronically
  • KVKK art. 5/1 - Explicit Consent (Explicit consent is obtained through the data subjects’ devices.)
  • Sending location-based notifications through the mobile application using beacon technology
  • Service Recipient
  • Customer Transaction (Information regarding the services received)
  • Execution of Company / Product / Service Loyalty Processes
  • Execution of Customer Relationship Management Processes
  • Execution of Customer Satisfaction Activities
  • Execution of Advertising / Campaign / Promotion Processes
  • Directly from the data subject, electronically
  • KVKK art. 5/1 - Explicit Consent (Explicit consent is obtained through the data subjects’ devices.)
  • Sending location-based notifications through the mobile application using beacon technology
  • Service Recipient
  • Location Information (Location)
  • Execution of Company / Product / Service Loyalty Processes
  • Execution of Customer Relationship Management Processes
  • Execution of Customer Satisfaction Activities
  • Execution of Advertising / Campaign / Promotion Processes
  • Directly from the data subject, electronically
  • KVKK art. 5/1 - Explicit Consent (Explicit consent is obtained through the data subjects’ devices.)
  • Keeping log records on the relevant websites for the purpose of transaction security
  • Visitor
  • Transaction Security (IP Address Information, Website Login–Logout Information)
  • Execution and Supervision of Business Activities
  • Execution of Business Continuity Activities
  • Execution of Goods / Service Production and Operation Processes
  • Ensuring the Security of Data Controller Operations
  • Providing Information to Authorized Individuals, Institutions, and Organizations
  • Directly from the data subject, electronically
  • KVKK art. 5/2 - a) It is expressly provided for by the laws.
  • Providing special discounts to IGA Pass members and carrying out marketing analysis processes specific to the campaign
  • Service Recipient
  • Identity (Name and surname)
  • Execution of Company / Product / Service Loyalty Processes
  • Execution of Communication Activities
  • Execution of Customer Relationship Management Processes
  • Execution of Customer Satisfaction Activities
  • Execution of Advertising / Campaign / Promotion Processes
  • From the business partner, electronically
  • KVKK art. 5/2 - f) Processing of data is necessary for the legitimate interests pursued by the data controller, provided that this processing shall not violate the fundamental rights and freedoms of the data subject.
  • Providing special discounts to IGA Pass members and carrying out marketing analysis processes specific to the campaign
  • Service Recipient
  • Contact (Phone number, E-mail address)
  • Execution of Company / Product / Service Loyalty Processes
  • Execution of Communication Activities
  • Execution of Customer Relationship Management Processes
  • Execution of Customer Satisfaction Activities
  • Execution of Advertising / Campaign / Promotion Processes
  • From the business partner, electronically
  • KVKK art. 5/2 - f) Processing of data is necessary for the legitimate interests pursued by the data controller, provided that this processing shall not violate the fundamental rights and freedoms of the data subject.
  • Providing special discounts to IGA Pass members and carrying out marketing analysis processes specific to the campaign
  • Service Recipient
  • Customer Transaction (Membership Segment Information, Transaction Date and Time, Store of Purchase, Total Transaction Amount)
  • Execution of Company / Product / Service Loyalty Processes
  • Execution of Communication Activities
  • Execution of Customer Relationship Management Processes
  • Execution of Customer Satisfaction Activities
  • Execution of Advertising / Campaign / Promotion Processes
  • From the business partner, electronically
  • KVKK art. 5/2 - f) Processing of data is necessary for the legitimate interests pursued by the data controller, provided that this processing shall not violate the fundamental rights and freedoms of the data subject.
  • Providing ease of entry for service recipients at the IGA Lounge entrances through biometric facial recognition systems.
  • Service Recipient
  • Biometric Data (Facial Recognition)
  • Execution of Customer Relationship Management Processes
  • Execution of Customer Satisfaction Activities
  • Directly from the data subject, physically or electronically
  • KVKK art. 6/3 - a) Explicit Consent
  • Execution of dispute resolution processes
  • Service Recipient
  • Identity (Name and Surname, Signature)
  • Execution of Audit / Ethics Activities
  • Conducting Activities in Compliance with Legislation
  • Execution and Follow-Up of Legal Affairs
  • Execution of Internal Audit / Investigation / Intelligence Activities
  • Providing Information to Authorized Individuals, Institutions, and Organizations
  • Directly from the data subject, physically or electronically
  • KVKK art. 5/2 - e) Data processing is necessary for the establishment, exercise or protection of any right.
  • Execution of dispute resolution processes
  • Service Recipient
  • Legal Transaction (Enforcement Information, Litigation Information)
  • Execution of Audit / Ethics Activities
  • Conducting Activities in Compliance with Legislation
  • Follow-up and Execution of Legal Affairs
  • Execution of Internal Audit / Investigation / Intelligence Activities
  • Providing Information to Authorized Individuals, Institutions, and Organizations
  • Directly from the data subject, physically or electronically
  • KVKK art. 5/2 - e) Data processing is necessary for the establishment, exercise or protection of any right.
  • Execution of cancellation and refund processes
  • Service Recipient
  • Identity (Name and Surname, Signature)
  • Conducting Activities in Compliance with Legislation
  • Execution of Finance and Accounting Activities
  • Execution and Supervision of Business Activities
  • Execution of After-Sales Goods / Service Support Services
  • Directly from the data subject, electronically
  • KVKK art. 5/2 - e) Data processing is necessary for the establishment, exercise or protection of any right.
  • KVKK art. 5/2 - ç) It is necessary for compliance with a legal obligation to which the data controller is subject.
  • Execution of cancellation and refund processes
  • Service Recipient
  • Contact (Phone number, E-mail address)
  • Conducting Activities in Compliance with Legislation
  • Execution of Finance and Accounting Activities
  • Execution of Communication Activities
  • Execution and Supervision of Business Activities
  • Execution of After-Sales Goods / Service Support Services
  • Directly from the data subject, electronically
  • KVKK art. 5/2 - e) Data processing is necessary for the establishment, exercise or protection of any right.
  • KVKK art. 5/2 - ç) It is necessary for compliance with a legal obligation to which the data controller is subject.
  • Execution of cancellation and refund processes
  • Service Recipient
  • Customer Transaction (Order Number, Transaction Number and Date, Credit Card Number, IBAN Information)
  • Conducting Activities in Compliance with Legislation
  • Execution of Finance and Accounting Activities
  • Execution and Supervision of Business Activities
  • Execution of After-Sales Goods / Service Support Services
  • Directly from the data subject, electronically
  • KVKK art. 5/2 - e) Data processing is necessary for the establishment, exercise or protection of any right.
  • KVKK art. 5/2 - ç) It is necessary for compliance with a legal obligation to which the data controller is subject.
  • Collection of the necessary documents and sharing them with banks in cases where passengers submit spending objections to banks
  • Service Recipient
  • Identity (Name and surname, Turkish ID Number)
  • Conducting Activities in Compliance with Legislation
  • Execution and Supervision of Business Activities
  • Providing Information to Authorized Individuals, Institutions, and Organizations
  • Directly from the data subject, electronically
  • KVKK art. 5/2 - c) Processing of personal data of the parties of a contract is necessary, provided that it is directly related to the establishment or performance of the contract.
  • KVKK art. 5/2 - e) Data processing is necessary for the establishment, exercise or protection of any right.
  • Collection of the necessary documents and sharing them with banks in cases where passengers submit spending objections to banks
  • Service Recipient
  • Finance (Account Number, IBAN Number)
  • Conducting Activities in Compliance with Legislation
  • Execution and Supervision of Business Activities
  • Providing Information to Authorized Individuals, Institutions, and Organizations
  • Directly from the data subject, electronically
  • KVKK art. 5/2 - c) Processing of personal data of the parties of a contract is necessary, provided that it is directly related to the establishment or performance of the contract.
  • KVKK art. 5/2 - e) Data processing is necessary for the establishment, exercise or protection of any right.
  • Collection of the necessary documents and sharing them with banks in cases where passengers submit spending objections to banks
  • Service Recipient
  • Visual and Audio Records (Camera Footage)
  • Conducting Activities in Compliance with Legislation
  • Execution and Supervision of Business Activities
  • Providing Information to Authorized Individuals, Institutions, and Organizations
  • Through camera systems located at the data controller’s workplaces
  • KVKK art. 5/2 - e) Data processing is necessary for the establishment, exercise or protection of any right.
  • Execution of invoicing processes within the scope of service recipients’ purchase transactions
  • Service Recipient
  • Identity (Name and surname, Turkish ID Number)
  • Conducting Activities in Compliance with Legislation
  • Execution of Finance and Accounting Activities
  • Directly from the data subject, electronically
  • KVKK art. 5/2 - a) It is expressly provided for by the laws.
  • Execution of invoicing processes within the scope of service recipients’ purchase transactions
  • Service Recipient
  • Contact (Phone number, E-mail address)
  • Conducting Activities in Compliance with Legislation
  • Execution of Finance and Accounting Activities
  • Directly from the data subject, electronically
  • KVKK art. 5/2 - a) It is expressly provided for by the laws.
  • Creation of current account records in transactions related to guests
  • Service Recipient
  • Identity (Name and surname, Turkish ID Number)
  • Conducting Activities in Compliance with Legislation
  • Execution of Finance and Accounting Activities
  • Directly from the data subject, electronically
  • KVKK art. 5/2 - a) It is expressly provided for by the laws.
  • Creation of current account records in transactions related to guests
  • Service Recipient
  • Contact (Phone number, E-mail address)
  • Conducting Activities in Compliance with Legislation
  • Execution of Finance and Accounting Activities
  • Directly from the data subject, electronically
  • KVKK art. 5/2 - a) It is expressly provided for by the laws.


The personal data you provide will only be processed within the scope specified above. If the purpose of processing changes, you will be provided with additional information, as this will constitute a new processing activity.

Your personal data collected will be processed in accordance with the principles of lawfulness, fairness, accuracy, and, where necessary, updating, as well as for specific, explicit and legitimate purposes, and in a manner that is relevant to the purposes for which they are processed, limited to what is necessary, and in accordance with the principles of storage for the period required by the relevant legislation or for the purposes for which they are processed.



3. Transfer of Personal Data to Third Parties and Purposes of Transfer


TYour collected personal data may be transferred to subsidiaries and affiliates within the IGA group of companies, suppliers, natural persons or private legal entities, or authorized public institutions and organizations only when there is a legal basis, and strictly for the purposes outlined in Article 2.

IGA may process and store your personal data on servers located in Turkey or other electronic environments, provided that the necessary security measures are taken in accordance with the purposes specified above.

In cases where personal data is transferred abroad, the required technical and administrative measures are taken, and appropriate safeguards stipulated under Article 9 of the KVKK are ensured.



4. Your Rights as a Data Subject



As a data subject, if you submit your requests regarding your rights to the Data Controller using the methods specified below, the Data Controller will process your request as soon as possible and within a maximum of thirty days, free of charge, depending on the nature of the request. However, a fee may be charged if deemed necessary by the Personal Data Protection Board.

According to Article 11 of the DPL, your rights as data subjects are as follows:

1.Right to learn whether your personal data has been processed,
2.Right to request information about the processing of your personal data,
3.Right to learn the purpose of processing your personal data and whether your data is being used for its intended purpose,
4.Right to know the third parties to whom your personal data has been transferred, within or outside the country,
5.Right to request the correction of your personal data if it has been processed incorrectly or incompletely, and to request that this correction be communicated to third parties to whom your personal data has been transferred,
6.Right to request the deletion or destruction of your personal data if the reasons for processing no longer exist, even if it has been processed in accordance with the DPL and other relevant laws, and to request that the third parties to whom your personal data has been transferred be notified of the action taken in this regard,
7.Right to object to the emergence of a result against you through the analysis of your processed data exclusively by automated systems,
8.Right to request compensation for damages incurred due to the processing of your personal data in violation of the law.

The Data Controller reserves the right to make changes to this Privacy Notice due to changes in the DPL and decisions made by the Personal Data Protection Board.

In accordance with the first paragraph Article 13 of the DPL, you may exercise your rights mentioned above by sending us your request using the attached form. The use of the attached form, the address to which it should be sent, and the information it must contain are determined in accordance with the DPL, and the relevant explanations are included in the form. While the use of the attached form is not mandatory, we would like to emphasize that requests submitted using the form may be responded to more promptly for organisational reasons.


Annex 1 - Application Form


Pursuant to Article 13, paragraph 1 of the DPL, the notification regarding the data subject rights must be made in writing. In this context, applications must be submitted to the Data Controller by printing this form, presenting valid identification in person, through a notary public, or via a certified email address. If your email address is already registered in our system, you may also contact us at [x].


Address to which the application will be sent: [X]


Unit to which the application will be sent: [X]


Information to be specified in the application: BThe envelope containing the application must be marked with “Data Subject Information Request”.


Your application, which has been sent to us as specified above, will be responded as soon as possible in accordance with the second paragraph of Article 13 of the DPL, starting from the date we receive your request, and this period will not exceed thirty days. Our responses will be sent to you in writing or electronically, as required by the same article of the DPL.


1. Data Subject Information:


Name:

Surname:

Date of Birth:

ID Number:

Phone Number:

Email Address:

Address:



2. Your Relationship with Data Controller :

Please indicate your relationship with the Data Controller.


Customer/Potential Customer Supplier/Business Partner Employee
  • Job Applicant
  • Other


3. Your Request

Please specify your request within the scope of the DPL. If you do not have any requests in this regard, the response will be sent to the email address specified above










This application form has been prepared to ensure that your personal data can be identified more accurately and completely in order to respond to you within the maximum period specified in the DPL. The Data Controller may request additional documents to identify or confirm the identity and authorization of the data subjects.

By signing and submitting this form to us, you confirm that the information provided in this form is accurate and up-to-date, and that you are authorized to provide this information and submit this request. You also acknowledge that the Data Controller shall not be held liable for any inaccuracies, outdated information, or unauthorized submissions.

Data Subject

Name Surname:

Application Date:

Signature: